Shipping Information
Have questions on how your order will make the all-important journey to that perfect spot in your home? You’ve come to the right place. Take a peek at the links below for more info on all things shipping.
How will you ship my order? Where do you ship to? How much will shipping cost? When will my order arrive? Can I ship an order to more than one address? What if my package is lost or missing? How will you ship my order? We’ll ship your order using whatever the fastest and most trustworthy method is. We always say how we ship an item in the shopping cart ,so you’ll know just what to expect. For more info, check out the delivery descriptions below: UPS/FedEx
We’ll ship smaller items using UPS, FedEx or occasionally USPS. These packages generally arrive at your door 2-5 days after they leave the warehouse. Find out more about UPS/FedEX delivery here. Self Service Truck Delivery
Some items too big or heavy to ship UPS/FedEx will arrive in a delivery truck during a time when you’re at home (don’t worry – you’ll schedule this in advance!) The driver will unload your item onto the curb, and you’ll move it from the curb into your home (you may want a friend or relative to help you with this). Premium Delivery
For certain large or fragile items, we’ll use a premium service to make delivery a breeze. A trained two-person team carries your item to your home and may provide other setup services. Like Self Service Truck Delivery, you’ll pick a time in advance when you’re home to accept the delivery. We’ll tell you the exact services you get for the item you’re ordering on the product page. Find out more about Premium Delivery here. Back to top Where do you ship to? United States
We’re happy to ship to all 50 US states (including Alaska and Hawaii) and US Territories (including Puerto Rico.) A few products do come with specific location restrictions, which we’ll tell you on the product page. We’re very sorry that we are unable to deliver to PO Boxes or APO/FPO Boxes. Canada
We’d never forget about our neighbors up north! Most of our products are eligible for Canadian shipping. Look for a small Canadian flag image in the Shipping Information section of our product pages to find out if a specific item can ship to Canada. For more information on shipping to Canada, please click here.
United Kingdom
Shopping in the UK? Check out wayfair.co.uk for a wide selection of products available for delivery in the UK. Germany
Sind Sie in Deutschland? Bei www.wayfair.de bieten wir Ihnen ein umfangreiches Warenangebot für Versand innerhalb Deutschlands. International
If your order costs over $5,000 and you want to ship outside the US or Canada, please email us with the following information:
How much does shipping cost? We’ll let this grid do the talking:
Like all rules, occasionally you may come across an exception.
If you’re shipping to Alaska, Hawaii or a US Territory (e.g. Puerto Rico), we may need to include additional shipping charges – we don’t mean to pick on you, it just costs a little more to get things there. Find out what these charges are by entering your zip code in your shopping cart.
International Fees
To our friends north of the border: orders shipping to Canada will show an international fee, which covers international shipping costs, duties, and brokerage fees. We’ll handle all the paperwork! The “International Fee” that we show in the shopping cart and throughout checkout covers international shipping costs, duties, and brokerage fees. Additionally, GST and, where applicable, HST will be remitted for you to the Canadian government to further simplify your shopping experience. We collect and remit HST for the provinces of Ontario and British Columbia, as well as the increased HST for Nova Scotia, effective July 1, 2010. Select postal codes are designated as remote locations and may carry additional shipping fees. Back to top When will my order arrive? General Estimates
We know you’re excited to get your package and don’t want to play 20 questions to figure out when you’ll get it. We provide you with the most up-to-date info we have every step of the way. On product pages, you’ll see a Delivery Estimates link below the Add to Cart button, which gives you a personalized delivery estimate for your zip code or postal code. We’ll also email you with your delivery estimate after you place your order, so you’ll know when we expect the item to leave our warehouse and when it should arrive at your home. Tracking Your Order
Once your package leaves the warehouse, we’ll send you an email with tracking number. You can click the tracking number in that email anytime to see where your package is. You can also check this if you sign in to My Account and click the link Track Packages. From there, just locate the order number and click the actual tracking number to track your package. Back to top Can I ship an order to more than one address? Sending products to more than one address within an order is a piece of cake. During checkout, simply click the option “Ship to multiple addresses” in the shipping address section. You can choose which shipping address applies to each item on the next page. Back to top What if my package is lost or missing? Don’t you worry about a thing. Just give us a call at (800) 460-2157. We’ll contact the delivery company to see what’s going on and take care of everything for you. Back to top Have a question that wasn’t answered on this page? Get in touch here, we’d love to hear from you! Or if you’d prefer, give us a call at (800) 460-2157 and we’ll help you out with any questions you’ve got! Back To Top
How will you ship my order? Where do you ship to? How much will shipping cost? When will my order arrive? Can I ship an order to more than one address? What if my package is lost or missing? How will you ship my order? We’ll ship your order using whatever the fastest and most trustworthy method is. We always say how we ship an item in the shopping cart ,so you’ll know just what to expect. For more info, check out the delivery descriptions below: UPS/FedEx
We’ll ship smaller items using UPS, FedEx or occasionally USPS. These packages generally arrive at your door 2-5 days after they leave the warehouse. Find out more about UPS/FedEX delivery here. Self Service Truck Delivery
Some items too big or heavy to ship UPS/FedEx will arrive in a delivery truck during a time when you’re at home (don’t worry – you’ll schedule this in advance!) The driver will unload your item onto the curb, and you’ll move it from the curb into your home (you may want a friend or relative to help you with this). Premium Delivery
For certain large or fragile items, we’ll use a premium service to make delivery a breeze. A trained two-person team carries your item to your home and may provide other setup services. Like Self Service Truck Delivery, you’ll pick a time in advance when you’re home to accept the delivery. We’ll tell you the exact services you get for the item you’re ordering on the product page. Find out more about Premium Delivery here. Back to top Where do you ship to? United States
We’re happy to ship to all 50 US states (including Alaska and Hawaii) and US Territories (including Puerto Rico.) A few products do come with specific location restrictions, which we’ll tell you on the product page. We’re very sorry that we are unable to deliver to PO Boxes or APO/FPO Boxes. Canada
We’d never forget about our neighbors up north! Most of our products are eligible for Canadian shipping. Look for a small Canadian flag image in the Shipping Information section of our product pages to find out if a specific item can ship to Canada. For more information on shipping to Canada, please click here.
United KingdomShopping in the UK? Check out wayfair.co.uk for a wide selection of products available for delivery in the UK. Germany
Sind Sie in Deutschland? Bei www.wayfair.de bieten wir Ihnen ein umfangreiches Warenangebot für Versand innerhalb Deutschlands. International
If your order costs over $5,000 and you want to ship outside the US or Canada, please email us with the following information:
- A link to the product pages or the SKU numbers (it’s above the main image on the product page) of the items you want
- The total quantity you want to order
- The final delivery address
How much does shipping cost? We’ll let this grid do the talking:
| Shipping Cost | For Example… |
| Free Shipping! - these items ship free | Sofas, beds, dining tables, nursery sets, other big stuff |
| Free Shipping over $69 – these item ship free when your order is $69 or more | Dinnerware, pet products, accent pieces, games |
| Standard Shipping – these items are not eligible for free shipping (sorry!) | Some commercial items, certain brands |
To our friends north of the border: orders shipping to Canada will show an international fee, which covers international shipping costs, duties, and brokerage fees. We’ll handle all the paperwork! The “International Fee” that we show in the shopping cart and throughout checkout covers international shipping costs, duties, and brokerage fees. Additionally, GST and, where applicable, HST will be remitted for you to the Canadian government to further simplify your shopping experience. We collect and remit HST for the provinces of Ontario and British Columbia, as well as the increased HST for Nova Scotia, effective July 1, 2010. Select postal codes are designated as remote locations and may carry additional shipping fees. Back to top When will my order arrive? General Estimates
We know you’re excited to get your package and don’t want to play 20 questions to figure out when you’ll get it. We provide you with the most up-to-date info we have every step of the way. On product pages, you’ll see a Delivery Estimates link below the Add to Cart button, which gives you a personalized delivery estimate for your zip code or postal code. We’ll also email you with your delivery estimate after you place your order, so you’ll know when we expect the item to leave our warehouse and when it should arrive at your home. Tracking Your Order
Once your package leaves the warehouse, we’ll send you an email with tracking number. You can click the tracking number in that email anytime to see where your package is. You can also check this if you sign in to My Account and click the link Track Packages. From there, just locate the order number and click the actual tracking number to track your package. Back to top Can I ship an order to more than one address? Sending products to more than one address within an order is a piece of cake. During checkout, simply click the option “Ship to multiple addresses” in the shipping address section. You can choose which shipping address applies to each item on the next page. Back to top What if my package is lost or missing? Don’t you worry about a thing. Just give us a call at (800) 460-2157. We’ll contact the delivery company to see what’s going on and take care of everything for you. Back to top Have a question that wasn’t answered on this page? Get in touch here, we’d love to hear from you! Or if you’d prefer, give us a call at (800) 460-2157 and we’ll help you out with any questions you’ve got! Back To Top
Call us anytime at (800) 460-2157, Mon-Fri 8-9, Sat and Sun 9-6 EST
CSN Leather, a division of Wayfair LLC, 177 Huntington Avenue, Suite 6000, Boston, MA 02115
Copyright 2002 - 2012 by CSN Leather, a division of Wayfair LLC. All rights reserved. Terms of Use
International: Canada | United Kingdom | Germany
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